Returns & Refund Policy

RETURNS & REFUNDS POLICY

We stand behind the quality of every RevDeck. If your order arrives damaged or defective, we will make it right.

DEFECTIVE OR DAMAGED PRODUCTS
You have 30 days from the date of delivery to request a refund for a product that arrives defective or damaged. To initiate a return:

1. Email revdeck.official@gmail.com with your order number, a description of the issue, and clear photos or a short video showing the defect or damage.
2. Our team will review your claim and respond within 48 hours.
3. If approved, you will receive return shipping instructions. Return shipping costs are the responsibility of the buyer. Tracked shipping is required — we are not responsible for returns lost in transit without tracking.
4. The product must be returned with all original parts (cruiser model, display stand, remote control, fuel tank, batteries, USB cable) in the original packaging.
5. Refunds are issued to the original payment method within 5 business days of receiving the returned product.

CHANGE OF MIND
We do not accept returns for change of mind, buyer's remorse, or "I expected something different." Each RevDeck is prepared and shipped specifically for your order. Please review all product information, images, and specifications before purchasing.

NON-RETURNABLE CONDITIONS
We cannot accept returns if:
- The return request is made more than 30 days after delivery
- The product has been used, modified, or shows signs of wear beyond inspection
- The water tank has been filled and the exhaust feature has been activated
- Any parts are missing from the return
- The product is not in its original packaging
- The return is shipped without tracking and is lost in transit

DAMAGED IN TRANSIT
If your package arrives with visible damage to the outer box, photograph the package and the product within 48 hours of delivery and email revdeck.official@gmail.com. Do not discard the damaged packaging until your claim is resolved. We will work with the carrier to resolve the issue.

WRONG ITEM RECEIVED
In the rare event you receive the wrong product, email us immediately at revdeck.official@gmail.com with your order number and a photo of the item received. We will ship the correct product at no additional cost and provide a prepaid return label for the incorrect item.

REFUND PROCESSING
Approved refunds are processed within 5 business days of receiving the returned product. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.